Mts — Services not satisfactory

Address:

New Delhi, Delhi

I bought 2 MTS Ultra Wifi dongles in Delhi. First of all it was promised that after a period of 3 months the MTS payment type can be converted to Prepaid one, but it wasn't when confirmed later. Other than this, though i am paying the same amount as per the subscribed plan i am not getting the correct amount of speed agreed on to. The website shows the free usage as 20 GB and the agreed speed is upto 9.8 mbps. But what i get is 60kbps atmost! The customer care sounds to be ridiculous! I have reported several times about my grievances but they not have resolved any. It has been more than 8 months since i have subscribed with their services, it was only in the beginning 2 weeks that i got the speed around 120kbps!! THE MAXIMUM EVER! For confirming that the complaint is 100% original. I have my MTS MBlaze Ultra nos. as follows: [protected] & [protected]