[Resolved]  Mts — since begining @ 19/12/2014 speed of only 30 kbps is available

Address:

Ahmedabad, Gujarat

I abhishek trivedi, mrs no [protected], got my data card activate on 20 of this month.But to my horror from that day itself m facing severe speed issues download 25 KBps and upload 30KBps. I got the complaint registered but the response from your cc was severely disheartening. No one :/ the cc knows the nature of complain and every time without any proper resolution and or treatment they send an sms saying complain is resolved. They haven't even sent a technician to look into the matter regarding data card problem or network problem. They don't even have senior cc representative available at any time to talk to customers.today around 1400 hours I talked with ms. Priya she was really very disappointing, telling lies to customer upfront, this is how she treats your valuable customer, giving false promise that their senior manager navenwill call me by 1600hrs. I hope that you would sincerely look into the matter and if your company can't provide me with solution then at least in good faith o[censored]s you would take your data card back by being honest about the service that you providing in gujarat. For your reference m attaching all three complain sms that I got from your cc. All complaints were closed without any intimation to me and every time the said solution was that your card is activated. Your complaint no. DEC/4890 regarding SPEED ISSUE has been resolved. For any further assistance kindly contact MTS customer care 955 (Toll free). Your complaint no. DEC/6150 has been registered on 25-DEC-2014 18:41:22 . Your complaint will be resolved by 14 working hours. Thank you Your complaint no. DEC/6150 regarding REQUEST CLOSED NOT FULFILLED has been resolved. For any further assistance kindly contact MTS customer care 955 (Toll free Your complaint no. DEC/6528 has been registered on 27-DEC-2014 13:25:44 . Your complaint will be resolved by 22 working hours. Thank you. The last complain was automatically taken while out call was disconnected. That's how things are functioning in MTS. Service enigeer also visited the site and escalated the issue to be reolved by 7/01/2015 but no one called on 7 and upon calling a new complain number has ben assigned to us. More than speed its the compian number thats piling up in my inbox. Didnt knew that after sales service of this so called MTS Co. is so pathetic.