MTS / Sistema Shyam TeleServices [SSTL] — Mts m-blaze ultra wifi

Address:

Agra, Uttar Pradesh, 282005

I am using mts ultra wifi and facing problem of speed, it is the best speed modem available with bandwidth of 9.8mbps but it is not even giving bandwidth of 1mbps even in the area where every other are giving good speed.
I have complained to mts customer care several times and they check my bandwidth and revert that ' yes, speed is below than average', they takes complaint and say it is resolved but nothing has changed.