MTS / Sistema Shyam TeleServices [SSTL] — No speed and customer service gives no proper response

Address:

Ernakulam, Kerala, 682037

I have purchased a new MTS connection on Jan 7th Jan 2016 with MTS MBlaze with prepaid plan 599.

Since the date of activation, no 3G speed is provided. The max download speed is about 0.5 - 0.8Mbps where as the upload speed is 0.4-0.5Mbps. I have given a complaint on the same around Jan 10 and they updated me that they will resolve it in a two weeks time as they are doing some update works on the tower.

On 16Jan when their service rep contacted me, I have raised another complaint that the issue is still not resolved and Jan 18th, they called me and updated, the issue should be resolved.

Since the issue is not resolved, I have raised another complaint (Complaint No: FEB/3233) on Feb 7. As per this complaint. they contacted me on Feb 9th and updated that "As you are in an area with high network usage, it is not possible to have a higher speed and we will be updating the data network at some point of time".

I requested for an ETA for this resolution and their update was they cannot provide me a Time for this. Hence. I asked them to provide another feasible solution otherwise I am not interested in continuing with their service.

Without any proper update, they cut the call and sent me and SMS that the issue is closed.

I would like a refund if they are not planning to upgrade their service since I have chosen MTS for a high speed data network.