MTS / Sistema Shyam TeleServices [SSTL] — service termination request submitted - no action/reply so far. toll free does not work

Address:

Chennai, Tamil Nadu, 600010

My internet connection stopped working from the start this month (Actually even last few days of last month oct 2017). No response for complaints for the same.

Eventually, i sent an email to mts customer email id and appellate email id for internet service termination request - as 1800 number is not reachable. Their website is not working as well. I sent email (S) on nov 8 and no response so far. I only got automated replies from mts appellate id. I submitted written letter request as well to one of their outlets in chennai (63, spur tank road, m. S. Nagar, mukta gardens, chetpet, chennai, tamil nadu 600031). Mts outlet refused to give acknowledgement either.

I've paid my latest bill from them as well.