[Resolved] Mts — Slow Internet

shriraam

Address:

Ernakulam, Kerala

Hi, I'm from Palarivattom, Ernakulam, Kerala. I have taken mts connection 3months back my number [protected]. While purchasing the company assured 40gb data will be given @ 999 with 9.2mbps speed. Right from the first day still now, I haven't seen the connection speed crossing 1MBps. When I called the support they said my home is blocking the signal. So the speed is less and closed the issue. The team said if you goto next junction I will be able to browse @ 3.2Mbps from Kaloor junction. Distance between two junction is 10min max.Please help me

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Aug 14, 2020

Complaint marked as Resolved

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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Comments

ne_C

I bought MTS MBLAZE dongle postpaid with monthly bill of 1122 (plan of 999). They assured me that i will be getting like 9.8Mbps. Since i have been using the connection for the last 2 and a half months, i havent received speed crossing 1 Mbps in Ernakulam.

As a part of my work, while once visited Koratty, Thrissur, I was able to get good speed, like 4.3Mbps. I have given a complaint. After a guy came and had a check, he assured me that the problem will be rectified soon. After few days, while it was time to pay the bill a call from customer care asked me about the complaint. They told it cannot be rectified soon, and i have to cancel my complaint. I asked how can i cancel my complaint, which is not been rectified, the reply was again the same.

And I still cant get a speed crossing 1 Mbps, while staying at the heart of Ernakulam City. Its really a shame.