[Resolved]  Mts — Slow Internet Speed, Less than 10% of what is promised

Address:

New Delhi, Delhi

Hi, Recently I have bought a MTS wifi dongle for Internet surfing in vikashpuri New Delhi. It is mentioned in the cover that speed will be upto 9.8Mbps and was assured by the deler and customer care person that i will get atlest minimum of 4 Mbps speed in worst condition as they have good service here. I am using the service since last 7 days and came to know that, the speed is same which is 700Kbps or below which is not even 10% of the assured speed. After complaint to the customer care, the person told me that what i am getting is a good average speed. I want to complaint against the company as they are miss guiding the customer during sale and after purchasing it, they are not maintaining their promises rather telling we will get same speed, and they can't help with an excuse of network issue. There were many complaint with same issue when i checked into consumer forum. Kindly take a serious action against company otherwise they will simply continue this practice and try to refund my money back which i paid for it. regards Ravi Kumar [protected]@gmail.com [protected]