Mts — speed issues

Address:

Kolkata, West Bengal

This is for your kind information that I Mr.Tomal Chatterjee Mblaze no-[protected] have been using the device since 2013 and i was offered mblaze wifi service with a promise to offer upto 9.8mbps speed and so I have upgraded to mblaze 3gplus on jan 2015 ([protected]) but to my surprise I was not getting the speed upto the mark failure to which I contacted the MTS customer care on [protected] via compalint no APR/1841 dtd[protected] and request no-1580574 and 1588449 dtd[protected] and[protected].I have been getting a speed of 50-100 kbps on average which is much below the expected belt.The complaint was closed without solving whereas the requests are still in process.This is the first time i have been facing such a worst experience only from MTS.I have been paying for the last months for 3g plus service but for no productive purpose as the service was poorer than 2g service.Even the customer executives are not attending this complaint on a serious note and their services are too prolonged and delayed which harasses me on daily basis and make me suffer a lot for their irregularity.Hope this problem will be sorted as soon as possible or else I will be bound to look for some other option due to your unsatisfactory service.I never expect to get such a worse experience from MTS Thanking you