Mts — Speed related issues for the post paid customer and worst customer services

Address:

Chennai, Tamil Nadu, 600052

For 999 plan MTS ultra WiFi it was 40 GB, But with out the customer knowledge a down plan was been done to 30 GB. No E-mail, No SMS. The lies for the Customer care service assistance. "If any thing had gone wrong" -------- why do the Customer care service assistance Or Agents Or Sales has to say Sorry. ------ instead they have to avoid the error in first place. "Issues like a SPEED LIMITS ----- 999 + tax MTS ultra wifi 30 GB (15 GB DAY / 15 GB NIGHT) SPEED Limit 9.5 Mbps can be 1.5 Mbps" This was the original statement given by all the Agents in MTS Customer care service, But, I or We or All will get only ------- " 0.01 Mbps " So Dialog based, Customer: he calls MY_MTS_NUMBER and ACCOUNT_HOLDER_NAME Agent: says OK ... and asks for what kind of issue ? Customer: Speed issued and unable to register a complaint in MTS portal, previews agent has not raised a complaint. Agents: ... " Sorry for the issue " ... " for your plan the current speed is 1.5 Mbps and not the 9.5 Mbps " Customer: asses for raised a complaint on your side because customer cod not raise a complaints in MTS portal Agent: ... " We will take a feed back " No SR, No Complaint, No forwarding of Mails. So, I hake to cut or close the session or say OK for the best service tha MTS had given to, and kindly make another call to the same MTS service assistance. So, what happiness in the second time? _same customer _same day with 30 minits + _same customer problems _different Agent says, different Revelations . But the Revelations will fit for the service. The final Consultation: Customer is THE KING for the telecom network in INDIA, except MTS and it is lacking for customer sanctification and they dint have "Customer care service assistance" inside they have "Sales Customer care service assistance". I publish the complaint not because " i HAT MTS Customer care service assistance " but i had a very good knowledge about Telecom domain.