Mts — Ultra slow speed of Internet

Address:

Mathura, Uttar Pradesh

Date of Incident : July 2, 2015 till date Number registered with MTS : [protected] Description :This complaint is regarding the sluggish speed provided by MTS. I have bought an MTS mBlaze USB dongle nine months back. Like all the leading internet providers they also gave commitments to provide ultra fast internet but I have been getting average internet speed since. I used to bear with the average speed for some months and then the speed started to decrease gradually and from the last ten days it has broken all records of being sluggish. Now downloading small files seem to be a luxury for me, I am not even able to surf the net as usual.My smart phone's 2G internet plans work better than this. I tried contacting customer support addressing the problem but no concrete response from them. Sometime they even hang up on my call. I am hugely disappointed by the type of service they are providing. All they want is the monthly payout from customers and customer satisfaction doesn't come on their priority list at all. I have also attached a snapshot of the download speed tested from http://www.speedtest.net. It looks like the download speed is 0.04 mbps on a 3G data plan. Suggested resolution : As a resolution I want MTS to have a serious look into the matter and refund the last three month's bill amount back to me. There are many other customers like me who are suffering from the same problem. Its the firm's responsibility to provide good customer service and be a fiduciary rather than leading them to consumer complaint forums. In case of any follow ups on this complaint you can always contact me. You can get back to me at [protected] / [protected]. I am also reachable at [protected]@gmail.com