Mts — Unfair change in the postpaid plan

Initially i bought this MTS connection ([protected]) as they promised to give me 40 GB for 999rs plan which will come 1122 per month. Later this was changed to 15 GB day and 15 GB night (12 to 8 only) without asking any consent from us. Later when i asked, they told me like the plan has changed and now it’s not possible to give 40 GB which was committed earlier and they are not willing to cut the amount as well which I currently paying to them. Now literally i could use 15 GB alone from 30 GB plan due to the tricky timings. I need a resolution for this issue at least 30 GB without day and night time limit or a change in the amount. Regards, Bejoy S Vincent [protected]

Bejoy, i am currently facing the exact same problem. I have been getting harassing calls from the office of a lawyer named NARENDRA KALRA, of 34, Tis Hazari Court.
I have refused to pay the bill for deficient and incomplete services, and i dont think it is appropriate to entertain the bill when the said company has cheated the customer.

I had bought the MTS data card a year back, and my plan was 40GB for 999. Suddenly in May, 13 days into my monthly plan cycle, i get a text "you have crossed 15.00 Gbyte usage and your data speed will now be restricted".

When i contacted them, this was their reply:
"MTS reserves the right to change your minimum monthly bill plan cost and benefits upon intimation before changing the same."

I wasn't ever been intimated about this change in my minimum monthly bill plan cost and benefits. It seems drastic that my plan has been changed from 40GB to 15GB, and i feel that this is completely unwarranted. Whereas data is becoming cheaper and there is more competition, reducing the plan benefits seems to be a very unlikely move.

MTS replied saying that they have the right to change the plan. It seems to be a way to wrangle your customers whom you have attracted into your fold by first offering more than attractive pricing. At the time when i had bought your device, your plan was by far the best one on offer in the market, and one trusts a vendor to maintain similar competitiveness. I’m disappointed that now you have completely turned around your word and betrayed your customers.

I have repeatedly asked them to please locate for me the instance when they have intimated the same to me either via email/sms. And there hasn't been a reply to that.