Mts — unfair to customers related to speed of network

Address:

Ernakulam, Kerala

Dear sir, I am a customer using mts connection for past 1 month, (md no [protected]). When I took this connection, they have guaranteed me to have a average speed of 4 MBPS. But when started using them I got a speed of 100kbps which is far slower than the average connection they promised. So I enquired it with my friends staying in vayakala, but they get a speed of 4mbps.but I who stays in kakanad don't get half of it. So I called the customer care about this problem, but till now I cant find my problem solved. Which is a major issue because, people don't enquire about this problem and start paying them monthly. Please give a favourable reply soon.