Mts — Unresolved Issues and Serious Problems With Account balance, May Be Forced to Leave MTS

Address:

Chandrapur, Maharashtra

Dear concerned, I feel really sad to inform you that I've been facing several unresolved issues with my MTS Mblaze services, and as it happens, unless they are resolved immediately, I may have to leave MTS in the absence of an alternative: My MDN no: [protected] I currently own an Mblaze Ultra Postpaid, together with a data plan of Rs. 999/mo, however: 1. I applied for a change of my data plan from 550 to 999, and I was told that my request was successfully submitted, that I'll be able to use the new data plan from the next billing cyclw. However, come the next bill cycle, I found that I was continuing to receive the same old 5GB day + 5GB night data balance, not the upgraded 20GB day + 20GB night. On contacting customer support, and I feel really sad to say this, they were not even the least interested in helping me, they simply denied my problem. 2. A 2GB Speed booster pack, which I had applied for in my previous bill cycle, suddenly got activated in the new bill cycle, effectively deleting whatever balance was there in my account, and I am now stuck with just 2GB data at the beginning of my bill cycle, dated 16th February. When I reached the customer support with all this, they simply denied the whole affair, tried to deflect me elsewhere, didn't even take me into consideration. i am tired of ISPs who promise but not deliver, and the only reason I moved to MTS is because I had really high hopes from it. I have been truly disappointed, and may be forced to move to another ISP and leave MTS altogether, unless my problems are immediately resolved and my account credited with the proper 20GB day + 20GB night balance that I am paying for. Please see to it that my problem is resolved without delay, so that I am not forced to move on to another Internet Service Provider. Regards.