Mts — Unsatisfied customer service Of MTS

Address:

Kolkata, West Bengal

Sir/Madam This is to inform you that I Miss Sreemoyee Kayal had been using MTS Mblaze Dongle since 2013 and with an assurance of enhanced speed up to 9.8 mbps I have upgraded my device to MTS 3g plus wifi dongle on January 2015 Mblaze no [protected].But to my surprise I never get my speed above 250kbps and on an average my speed ranges from 100-200 kbps and very recently it has been degraded within 50 kbps when i have my data balance within limit.I have complaint regarding this speed issue on[protected] MAR/3870 and on[protected] APR/1542 for which it was assured to resolve within some stipulated hours but to my surprise both of this complaints were closed without resolving my problem and on further inquiry i was again provided with a complaint no on[protected] APR/4889.I am really perplexed with this system of providing false complaint no which is not even resolved and even closed.I just want to be clear whether this speed issue problem will be solved or not and if this is the maximum speed that I will be getting in the near future then please don't give any false assurance of resolving this speed issue.I will be more than happy if necessary actions are taken rather than harassing us by providing a mere complaint no which is not even taken on a serious note.I have been paying my bills which cost me around Rs.1122/-month for mts 3g plus service but till date i am deprived of those benefits for which I have been charged since January 2015.I want to settle this matter finally without any trouble and harassment on both sides and assure me whether this low speed problem can be solved or else I would like to go for other options who are available in the market and who value their customers more than MTS is valuing us this recent days.This is the first time I am facing such a horrible and worst experience from one of the leading operators. Thanking you, Sreemoyee Kayal.