Mts — Very Bad & Pathetic Services from MTS India (SISTEMA Shyam Tele Services Limited)

Address:

Bangalore, Karnataka

I made a bad choice of availing services from MTS India. Internet services provided by MTS India are pathetic & dishonest in terms of Internet speed. Also, they are very poor & unprofessional in handling customer issues and concerns. Promise of speed in mbps is fake and cheating strategy other than marketing strategy. They were unable to resolve the speed issue at all. Here my issue with MTS India: I was marketed of 3g in mbps speed and blinded me to purchase the device. It got activated within 3 days (appx.). On the very next day i raised the speed issue (speed was in kbps whereas they promised in mbps). From past 2 months, the issue was not resolved. i kept raising tickets and they kept closing it with some silly reason o[censored]nable to connect to device or unable to reach your number, etc. They didn't even perform site visit to understand the issue. Finally, i was not pleased to continue with the frustrating services from MTS India and asked for termination of connection. They took they own time in terminating the connection after several follow-ups. More interesting is that they generate a bill during this tenure of issue state claiming that the data was consumed and force customers to pay the same within the due date. This is the best cheating strategy of generating the revenue from public with faulty services & products. I would like to take this matter to any level so as to give full-stop to this kind of offensive/fraud activities and no more people are blinded further. Moreover, i was marketed in such a way that the entire deposited amount/device cost would be refunded if the issue is raised within 15 days from date of activation and the issue is not resolved. But, they are claiming now that its not the case or its a false statement. Also, all the email ids under 'Contact us' in their official website is just form name sake. No body responds and i haven't got any acknowledgement from it till date, inspite sending several followup emails. Worst!! In summary, i purchased the device, raised several issues on speed, struggled in getting updates on issues and resolutions, struggled to terminate connection. All these happen for 2-3 months and they generate a bill and ask customers to pay the same. What kind of organization is this???? What kind of services are they providing??? I can see many such complaints are already being lodged on MTS India. This is a serious issue and requesting the concerned team/regulatory board to action immediately. I have all the details since my purchase and below are some of those: MTS No.: [protected] (activated on 21 Mar 2015) Complaints raised so far (apart from my daily and weekly followups): 1. MAR/7609 - registered on 24 Mar 2015 2. MAR/9927 - registered on 31 Mar 2015 3. APR/7007 - registered on 21 APR 2015 4. APR/8621 - registered on 26 APR 2015 Thanks, Naveen Kumar PH: [protected]