Mts — Very poor , irresponsible , inefficient and unethical service

Address:

Thiruvananthapuram, Kerala

MDN [protected] I took MTS connection in February 2015 expecting very good connectivity. But due to poor connectivity and device issues I was not able to use this connection from April 24th. I called the MTS customer care and complained regarding the issue. Complaint id : apr/8266 One of their technician contacted me and replaced the device, but issue got worsened as it was nonfunctional device. I contacted the technician several times and he told me to wait for two days as it is an issue due to activation of sim. But there was no change even after two days. I reopened the compliant on may 9th. ID : may/3015. Technician called me twice, but I couldn't pickup the phone as I was busy. Funny thing is that you cannot call back the technician. You will get a message - "phone is switched off". I tried several times but could not reach them. On 15th MTS customer care called me and asked to pay the bill for April. I explained the whole story to them and asked them to cancel the service. They informed me that they can help only if I pay for the month of April. I paid the bill and they their technician came to check the issue. He confirmed that the replaced device was faulty and gave me a new device. Now they are calling me again and asking to pay the bill for May as they raised cancellation request on May 15th. I felt it was unethical to bill me for May because I haven't used their service from April 24th. They gave me a faulty device and took almost 1 month to resolve the issue with it. Their customer care has no answers about their poor service. My request for cancellation was processed only in June after repeated follow up. The device I bought is also of no use. MTS is totally irresponsible and do not care the quality of service they provide. In total it was a horrible experience with them.