[Resolved]  Mts — VERY POOR MTS DATA CARD INTERNET SPEED

Address:

Chennai, Tamil Nadu

DEAR MTS THIS IS THE SAD BRIEF SUMMARY OF EVENTS TILL DATE NO IDEA IF THIS MAIL IS GOING TO MAKE ANY DIFFERENCE AFTER SEEING THE TOTAL LACK OF RESPONSE FROM YOUR COMPANY DESPITE MY HAVING CALLED YOUR CUSTOMER CARE NO SEVERAL TIMES OVER THE PAST FEW WEEKS 1) My MTS Datacard No [protected] was activated on 18th or 19th Aug 2014. 2) I immediately found that the average download speed was not more than 500 kbps .. this was also verified by the sales person who came to give me the Card - Mr karthik from KA enterprises mob no [protected] A complaint was registered with your customer service regarding this problem on 19th august - complaint no AUG / 7577 THIS COMPLAINT IS STILL PENDING RESOLUTION TILL TODAY BY THE WAY YOUR HELPLINE NO[protected] NEVER WORKS 3) I had also complained several times to Mr Raghupathy ( [protected]) who is apparently your sales manager in Chennai several times regarding the problem and he said that I would need to follow up with customer care only for such complaints. 4) Around 21st August I received a call from your tech support no [protected] saying that someone would come to my place to solve the speed issue. Have tried calling this no several times but it seems to only be a calling out line. 5) On 22nd August Mr Kumar from your tech team came to my place ( mob no [protected]) He checked and accepted that there was a major internet speed issue. Made me fill up a form which he said he would submit to the tech team. Said that the local MTS transmitter in Kilpauk would have to be tuned to improve performance at my location Chetpet and there may be a need ti install a patch antenna at my place. When the problem never got resolved I tried calling/smsing him several times and finally when I reached him he said that he could do nothing more regarding my problem. 6) From the date of activation till yesterday I have called your customer care 10+ times at least regarding my issue. The main supervisor I dealt with was a Ms Medina whom I spoke to at least 3 times... she and all the others all assured me that the backend tech support team would immediately give a call and that someone would then come down to fix my problem. NOTHING HAS HAPPENED TILL DATE. Some of the other complaint nos that were issued to me include: AUG/10060 SEP/665 I CALLED MR RAGHUPATHY YESTERDAY REGARDING ALL THIS AND TOLD HIM THAT I WAS FED UP... HE SAID THERE WAS NOTHING HE COULD DO.. BEST HE COULD TAKE BACK THE DONGLE AND REFUND MY AMOUNT PAID FOR DONGLE!! TOLD HIM I WOULD NOT PAYING ANY BILLING CHARGES RAISED BY MTS UNTIL THIS PROBLEM IS RAISED. HE THEN SAID IN THAT CASE SORRY HE CANNOT HELP ME AND CUT MY CALL!!!*X( angry I HAVE NO IDEA WHAT RESULT THIS MAIL IS GOING TO MAKE SO AM SENDING IT ONLY WITH HOPE!! ANYWAY I AM LOOKING AT OTHER INTERNET OPTIONS, PLAN TO BLACKLIST MTS AND ALSO SPREAD THE WORD REGARDING YOUR COMPANIES MISERABLE SERVICE AND ATTITUDE TO VARIOUS TELECOM AND OTHER SERVICE RELATED COMPLAINT FORUMS. CHEERS VIKRAM RAO Mobile: +91 [protected] A 4 ALSA MANOR ALSA GARDENS GILCHRIST AVENUE OFF HARRINGTON ROAD CHETPET CHENNAI 600031