Mts — Very slow internet dongle

Address:	Jaipur, Rajasthan, 303104
Website:	mtsindia.in

I have been using an MTS MBLAZE internet dongle for 10 months. They claim the speed upto 9.8 mpbs. But I am receiving the speed normally 700 kbps and sometimes 1-1.5 mbps. After registering the complaint they did not do anything about it, asked some questions & details and closed the complaint saying that you are 1.9 kms away from the tower and we can not do anything and the complaint is resolved.