Mts — When i tried Deactivating MTS Data Card , The customer care representative Started Abusing

Address:

Chennai, Tamil Nadu

Hi, My MTS Data Card Number is : [protected], Account ID: [protected] I owned this MTS Datacard for more 6 months, I resided in Sholliganallur . I was using 999 Internet pack, as its decently Good speed.Recently i, got Shifted to Thoraipakkam, Where MTS datacard was not working at all, when i keep on calling the customer care, i was getting some irrelevant informations, like, wait for 1 week, try restarting, i waited 10 days and decided not to waste paying Rs.1000. So called the Customer care and asked them to deactivate the account, That customer care representative asked me to pay 880 rs (I have used only 16 days). I cut the call and called other customer care, He ld i have to pay 925. I asked, on what terms this is calculated, he old 30 per month, i asked him, if so, i have to only pay 750 /- Something, he said Ok and asked me to Pay . I Dont Know why they asked 925 and 880 before.They took the request and told me i would receive a call for confirmation. I didnt got any call from anyone. After 10 days, i again called called Customer Care again and asked the status. This time, they said i am put on hold for 3 months, as per my request, I told i havent requested any one to put on hold, i asked to deactivate permanantly.She is keep on telling i requested, (I AM NOT SURE WITHOUT MY PERMISSION THEY ARE TELLING I ONLY REQUESTED, I DIDNT GOT ANY CALL FROM ANYONE-I DARE THEM TO SHOW THE RECORDED AUDIO OF MY APPROVAL) That Customer care girl asked me to wait and i waited 15 min, She didnt turned up, I cut the call and again called and that representative took a new request and agin told i will be reciving the confirmation call. On 16/1/2015 2.35 PM, i recived a call from :[protected] He asked what is the reason for deactivating i said i shifted to new location and, there speed is very slow, He is telling this is not valid reason, you cant deactivate, Then he is telling If you dont have money tell that directly, So that i will close your MTS Account, he started abusing that, i cannot close your Account, He started shouting in some time. I am not Sure are they Proffesionals. I am raising this Complaint, because i am depply hurted by the harsh abusal from the guy who spoke and i have lost around 2000 Rs without using there service. Please take neccesary action, So that this should not happen to anyone. Regards Manojkumar 10 days before, I requested MTS Customer Care to deactivate my MTS Accound