Mts — Why my complaints were closed without any resolution?

makmishra08

from Bangalore, Karnataka

Address:

Bangalore, Karnataka

Hi, I bought MTS MBlaze UltraWifi Datacard in April and datacard number [protected] on 18 August, 15 . I have been told that I would get speed upto 9.8 Mbps. But, from day 1 I have an average speed of 20 Kbps - 50 Kbps which is absolutely worthless after paying this much money of Rs 1500 for Dongle and Rs. 999 for Internet plan. I have been registering complaints regarding this from April and till now i am not satisfied with their responses. They contacted me and asked me to clear the cache and cookies like always. After observing the logs by keeping my dongle active for 10 hours, they still have no conclusion. And after this they reply that the area I'm living in has too many mts users, so that's why I wont be getting speed above this..is this the conclusion? after spending thousands. Why is the support reluctant to listen to me and every time mark my complaint complete without my consent, is it BECAUSE THEY HAVE TO MARK THEIR COMPLAINTS COMPLETE WITHIN given period of time? This is my 5th complaint against speed issues. This is clear case of customer care ignorance to solve customer problems. I want to file official complaint to higher authority in MTS or go to consumer court - whatever resolves my problem. My last complaint was JUN/3012 and before that was MAY/8840, which was the 3rd complaint that was closed in a single month without being solved. I'm attaching some snapshots for your reference, regarding speed that I'm getting. Thanks, Mayank Mishra Bangalore- Electronic city [protected] mailID: mynk.[protected]@gmail.com

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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

Jun 16, 2015

Updated by makmishra08 My mistake, not on 18th August, 2015 --> This was bought on 18th April, 2015

Jun 19, 2015

Updated by makmishra08 Ok so I raised another complaint that got resolved without any proper resolution. And the speed is still around 60 Kbps, where they closed the ticket saying I'm getting minimum speed of 400 KBps. Which is absolutely not true.
My complaints were:

JUN/4826 (closed)
JUN/4827 (closed)
JUN/5353 (still open- filed on 19th June)

I don't know how these guys are working, because till now I've called them more than 10 times in past two months.

Jun 29, 2015

Updated by makmishra08 JUN/5353 got closed, this time with different reason.. which was, that they tried calling me but couldn't reach me so marked my complaint resolved.
So I called them up again.
JUN/6426 got registered on 24th June, 15...which closed today (29th June) at 3:00 pm.
Resolution provided in the ticket was that although I'm getting 4-5 strength signals, my area is not good for MTS. They asked me to move to some another area where I can get good speed. Look at the reason, they want me to relocate to some another region just because MTS can't provide enough speed.
Then again, I called today, BUT instead of registering another complaint, I wanted to talk to the SERVCE ADVISOR.
For which they kept me on hold for 26 minutes, after which I had to cut the call due to the high tariff talk-time rates.

Please help, if there is anyone who can! Even complaints on this site :Consumer Complaints are not being looked upon. What is going on??

Jun 29, 2015

Updated by makmishra08 So this complaint was marked as resolved with a resolution that back-end team tried to contact me, but couldn't. So they marked it as closed.
Then I called them up, raised another saying why was it closed. JUN/6426 was raised on 24th June, 15.
The team called me and after observing the logs for 10 minutes, they said they will be sending a technical person to check the area.
A person did come to electronic city (as told by him), but didn't visited me, so it is possible that he didn't come at all.
And today the complaint was marked as closed. The reason provided was that the area has too many consumers due to which optimization of the network is not possible.
So instead of registering another complaint I asked for SERVICE ADVISER. They did transferred my call but kept me on hold for 30 minutes, because of which at last I had to cut the call due to high talk time rates.
I called them again, this time directly asked for Service Adviser's help.
He told me that he spoke to the higher level, and got the reply that its not possible to optimize the network in this area of Electronic city.

I'm tired of raising complaints, because there is no resolution, as I always get tied up in this infinite closed loop.

Please help with this if anyone can!! Even Consumer Complaints site has not responded to my queries.