Mts — Worst expereince with MTS

Address:

Chennai, Tamil Nadu

I have bought MTS Data connection Mid Dec 2014 for 999 plan. I have raised the problem regarding speed issue from the day Internet service got activated. There was no solution provided at any point of time. Whenever I make calls to MTS Cust Sup, I see new ticked is been created for each time. When the issue is not resolved, how come new tickets can be created ? Is this the process happening in MTS ? MTS promised to me, 1. Money will be refunded within 15 days if the connection is not satisfactory. 2. As per the plan, connection will be more than 2MBPS up to (20+20) GB, then it will connect with 512 kbps speed. Now, I am not satisfied with MTS from second week itself due to poor connection speed and bad customer support. I purchased MTS just because I got positive feedback from my friends. At this point, I literally regret for having MTS connection as nothing is resolved yet. And, still I don’t know what kind of technical glitch MTS trying to resolve. My humble and simple question As promised, I have never seen connection speed that is more than 150 kbps from the day I bought except one time connected @ 350 kbps. I have asked to cancel the connection and refund the money on the second week itself as I was not satisfied with the connection. They never bothered my cancellation request from phone calls. Even after sending out cancellation mail they still generated the bills for not even using. If this is not the case, what is the promise level that MTS made to the customer. Is this how MTS keep his word to the Customer. As I am also working person, I do understand issues are common and not permanent. At least, tech support could have connect with me either via e-mail/phone calls or sms. Nothing turns to be positive yet. Here are my details Ticket number # : DEC/14200 MTS Data Card # : [protected] Modem cost is not returned and make me to pay the internet bill as well. After hard push they asked me to pay first month bill for the disconnection which was around Rs. 1000+(I don't remember). Even after paying still disturbing me to pay the second month bill as well via e-mail and sms. I am tired talking to them. Where this can be answered ?