Mts — Worst Service after sale and no option to cancel the Account immediately

Address:

Chennai, Tamil Nadu

Hi, I am Santhosh I have bought a MTS Data Card (MTS connection NO : [protected]) for Rs 1200 with service of 40GB in 9.6 MBPS. Am not receiving proper signal in my location, so I have raised a compliant on Sep 21 2014. With a request compliant no. SEP/8699 And they promised that this request will be attend in next 24 hrs. After 10 days on Oct 2 2014 I got a call from some data service number, And I was in driving so I dint attend the call. After 10 Minutes I have received a SMS that my request SEP/8699 has been closed and the stated that they provided resolution. I was Shocked and I again called the MTS service [protected] and the executive replied me that I dint atten the call from them so they closed the ticked. So after 10 days of my request raised, they called me after 10 days because I was unable to attend the call they closed. I was waiting for 10 day for their call but they promised to fix in next 24 hrs. On Oct 2 2014 again I raised a compliant for the same issue (Weak Signal) Request no. OCT/501 and till date I Haven’t received any solution from them. I requested to cancel my account. But they replying me that bill has been generated for this month and they don’t have option to cancel too. Without using their Promised service from MTS DATA NETWORK, How can they expect me to pay the Bill?? What is the consumer’s Right?? I want Money back I will return the MTS device. I Don’t want to pay bill with using their service. Please help me on this to set a benchmark on cheating network providers. Sales executives standing on roads and selling their products but after you purchased you have to search their office and you have to walk a lot, request a lot but you are just requested to pay bill... no service of course. Regards Santhosh Kumar V [protected]