Mts — Wrong billing Mblaze data card cancellation - charging for extra 2 days because of MTS customercare's insufficient stuff and poor infrastructure

Address:

Bangalore, Karnataka

Hi Team, I have cancelled my Mblaze connection today, and I have been asked to pay for 5 days (1st - 5th) as a due. Now here I want to let you know that I have paid for the last month on 3rd Feb, and since that day I have been calling you to cancel the connection, and evry time it has been told that cancellation team will give me a call back in 30 mins, though I did not receive any call from MTS. As you say that you record the call for quality purpose so please go back to your database and check the calls coming from [protected] and [protected]. I have sent a mail to you from kashyapi.[protected]@hcl.com. So the fact is due to your process delay I need to pay for extra 2 days Make a bill of 1st - 3rd Feb, I am ready to pay. But no way I am going to pay for 4th and 5th Feb due to your process dispute. MDN No – [protected], Name – Kashyapi Ghosh Email ID – kashyapi.[protected]@gmail.com Contact No - [protected] Cancellation request No - 8451930 Please give me a call back or the email confirmation on agreeing on my billing for 3 days not for 5 days I have sent a multiple emails and chatted with customer care guy, till not no action has been taken, rather than a solution of the problem they speak about unnecessary things. There is no proper support from the team. It is cheating a customer to charge for extra 2 days because of their insufficient stuff and poor infrastructure and all.