Mts — Wrong plan activated and charging RS. 140

Address:

Surat, Gujarat

On Thu, Apr 24, 2014 at 5:48 PM, Mehul Parmar <[protected]@gmail.com> wrote: Bad services. last 2 days again I am calling. suddenly to my surprise a call was connected to the back end team. she assured me that a billing department will call me. After few hours I received messages that the my request nos. 256002, 295405, 328106, 363210 is processed. But on cross checking a customer care executive is telling me that my card will get actve within 14 hours. MY god I am going mad communicating on Phone and emails. I am very much frustrated with MTS for activating the wrong plan and now you want me to pay the amount. You have made my life hell and I am worried that I am loosing my temper day by day. YOU have hampered my personal life. Please do anything and close the loops. Mehul On Mon, Apr 21, 2014 at 5:51 PM, Mehul Parmar <[protected]@gmail.com> wrote: Reminder 1 Read chain of mail On Thu, Apr 17, 2014 at 3:47 PM, Mehul Parmar <[protected]@gmail.com> wrote: This mail is in regard to the worst service ever by any company i.e mts. Details: Name. Mehul Parmar Data card no. [protected] Contact no. [protected] Email id. [protected]@gmail.com Issue as below, I made a call to [protected] customer care and asked to cancel my data card on 28 Feb 2014 as my usage is very less against the plan. Same day I made another call for not to cancel and switch the plan to less charges. Just as back-up. And as proposed by the customer care executive I chose the plan of Rs. 300 for 1500 mb.I was informed that the card will be active on 3rd march 2014 but it did not happened. I made another call on 8th march 2014 and i was told to pay the previous pending amount first. That’s fine but why this was not informed first day?? When I opted for change On 18 mar 2014 after paying the bill I called again to activate the data card. Then after making several calls subsequently on 20, 21, 22, 23, 24 & 25 march 2014 for activating the data card. How many calls do you’ll need to do your duty? Do you think that this was required? Example of bad services. No, very very bad service.I spoke to customer care support for more 3 hours in all calls. Who is going to pay my phone bill for MTS not doing as required? Surprisingly the card was active on 25/03/2014 after 7 days of continuous calls but one more surprise, I was stunned that the same old plan which I didn’t want. I did request for change on 28th Feb 2014 and you / your team missed that. Again I made calls on 25, 26, 27, and so on till 6th April 2014 to inform about activation of wrong plan. But it did not stop here, more surprises on my way; I was told the change did not happen because the plan does not exist.Than why was it proposed to me?? I lost my temper and requested to cancel the card on 7th April, 2014. After 2 days I again made a call and asked the status of cancellation request. The card was de-active but not cancelled. On asking the reason, I come to know that I have to make the payment of Rs. 140 to cancel the card. Do you really think I should pay the bill? For this kind of poor services—no – never. Anyways to your satisfaction, I haven’t used the data card apart from checking it, approx. 10 mins I received bill of Rs. 140 on sms For 10-15 mins, Rs. 140 – bit expensive!! Request no. 256002, 295405, 328106, 326106 and few nos. missing Complaint: MAR/1311 and many more but not recorded in your system Additional bad services: · I was supposed to receive a call from your back end team for 5 times from 21st March to 06th April but I did not receive any. Shameful ---- I received 1 after cancellation of card that is after 7 April 2014· At initial stages say from 18th March to 25th March, customer care executive told that there is no request / complaints in system. MTS needs to improve the system· I was also told (twice) to go to customer care center to get this resolved –( is it really – after making so many calls) · More over your team members expect me to pay the bill for getting the card cancelled. HA HA HA · 2 times my call was disconnected by the customer care executive. (for your information I never gave any bad words to any of customer care executive)· I did not checked much, but I think I did not got the speed, which I was promised Conclusion: I am not going to pay the bill of Rs. 140/- in any case. You are also requested to stop messages, emails, phone calls, etc . to me for bill payment. Or I will be forced to approach consumer court. Anyways I am open for further discussions on phone apart from bill payment. signed, Mehul