Mulyashop.com — not received product

Address:

Mumbai City, Maharashtra

Sir, I have ordered online one mobile on Mulyashop.com on 4/12/2014 of Rs. 9505/-. The website is unable to deliver the product so I have asked for refund. They have taken my refund request and updated on their website account that money has been sent back to my original mode of payment which was SBI credit card. They have updated status on 31/1/2015 regarding refund but since that time I have not received the said amount. I have called to their customer care no.[protected] but their phone always comes busy so no response has been received. I have sent lot of emails on their Email [protected]@mulyashop.com but I have not received any reply for my refund. I have searched on internet that this website is totally fraud website and collecting money from peoples and not giving the product. In this way they are cheating many peoples. There are many complaint regarding this website on https://www.consumercomplaints.in/mulyashopcom-b102642 this link. Please tell me how to lodge the complaint to receive my money back. The above website is just luring the customer by keeping low prices of products and not giving the product and refund to them. Please see the attachment regarding my order and do the needful to receive my money at your earliest. I have traced some of the details of company which are given below. Traced detailswebsite- mulyashop.comName of Corporate Affairs (MCA). DIN No.[protected] adreess: Mulya Shopping Pvt Ltd, Plot no - 305-308, Sector 3, Building No 6, Millennium Business Park, Navi Mumbai - 400710 Call us now:[protected] Email: [protected]@mulyashop.com IP address: 180.179.141.240. I am going to lodge complaint at cybercell dept. Mumbai. .