Mumbai Foreign Post Office — My product has been held by customs for about a month. I haven't got any updates.

Address:

Videsh Dak Bhavan, SS Ram Gulam Marg, behind Dubash House, Ballard Estate, Fort, Mumbai, Maharashtra 400001

I had visited the mumbai customs office which is about 42 kilometres away from my house, a week ago and they told me to submit the fssai form 7, product receipt and bank receipt. I submitted all of that to their gmail and asked them to give me an update. It's been a week and I didn't got an update, although they assured me that I would be getting my package if I submitted all the forms in a week. I haven't got any response and they have held my package since 19th July. Can somebody please help me with this situation since I paid a lot for the package and the shipping and have been anticipating it since June 1st.