Musafir — deficiency of services

Debasisswain

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had booked my Malaysia visa from musafir. And in return they completely cheated me and currently none of them are responding.Such unprofessional attitude was not expected.
Taking this matter further I had registered a complain at consumerhelpline (govt. Portal).
I have attached the same for further REFERENCE.
This kind of services are acceptable

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Musafir customer support has been notified about the posted complaint.

Sep 04, 2019

Updated by Debasisswain I had booked visa for Malaysia with reference no- M-5S6S8.
My travel date was on 18th August from Bhubaneswar to Kuala Lumpur.
I was provided with a error in visa from your executive for which I was denied from boarding the flight.
The very next day you rectified the visa by just editing it yourself for which I had to convince the immigration staff again at the airport.
For which again the representative from Musafir lied that it got rectified at Malaysian consulate.
Such kind o[censored]nprofessional service was not expected by Musafir.
After being denied for boarding then I had to wait at the airport for the whole night. Next day again I had to track and follow up with the airlines as well for all those things.
You had just provided me with an airline ticket after negotiating with your customer representative. Whereas I had to cancel all my further bookings and stay as well. I had to rebook all my itinerary again including flights and stay. So for your mistake I had to bear all these expenses and I expect a justified reimbursement from Musafir side. Being in a service industry how could you do this to your customers.

Please provide a justified reimbursement for the loss that I had to suffer. Hoping for justice and rightful customer experience from Musafir.