Verified Support
Mar 28, 2017
Musafir Customer Care's response Dear Mr Varun,
Thank you for writing to Musafir.com.
After getting confirmation from Jet Airways Sales support team we updated the same to you that this error does not fall under Jet Airways Name Correction policy hence they are unable to authorize.
Please ask Preeti Pawar Guest Relation staff to check the same from Jet Sales support regarding the same from there end.
Below given is name correction policy.
ONLINE NAME CORRECTION POLICY.
Dear Travel Partner,
As per the DGCA CAR Section 3 – Air Transport, Series ‘M’, Part II, Point 3J, Jet Airways shall not levy any additional charge for correction of name of the same person, when error in his name spelling is detected after issuance of ticket.
Name Corrections can be done free of charge for reasons mentioned below:
REASON
Name Correction Process:
• It is very important to check valid identification documents of the passenger prior issuing a ticket.
• Only name corrections will be entertained. Name changes will not be permitted.
REASON
EXAMPLE
Maiden Name to Married Name (or vice versa)
MEHRA/PRIYA MS TO SHARMA/PRIYA MRS
Juxtaposing of Surname/First Name
SEEMA/RAJ MRS to RAJ/SEEMA MRS
Shortened/Nick name to full name
SHAIKH/MOHD MR to SHAIKH/MOHAMMED MR
Genuine typing errors up to 3 characters
AGARWAL/AMIT MR TO AGARWAL/AMEET MR
Title Amendments (Gender change is allowed)
TONDON/KINJAL MS to TONDON/KINJAL MR
Regards,
Team Musafir.
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