Musafir — regarding refund for non processed visa

Dear sir,

I have booked service for china visa through musafir.com and my reference number is musafir booking reference m-5pmz8. I applied on 30th march & sent documents for china business visa on 1st of april, on 5th musafir team called me and said the scan copy of invitation is not acceptable and suggested me to process the tourist visa & agreed to them & sent the documents again for tourist visa. Till april 11th my application was not processed as china consulate was not allowing agents when i asked about solution musafir team said they can not confirm when will china consulate will allow agents & even they were not sure will my application will be processed then i requested them to withdraw my application and refund the amount they agreed too. After 15days i got refund email, but i was not full refund they deducted 4000 rupees when i called from china and asked the agent about 4000 rupees she said its charge of china consulate. When my application is not at all processed how can china consulate takes fees.

I asked for payment receipt from consulate but they can not provide it.

Requesting musafir management to look into this matter asap.