Musafir — schengen visa

Address:

HDIL, Kaledonia Bldg, 5th Floor, Opp. Vijay Nagar, Sahar Road, Andheri (East) Mumbai 400 069, India

I contacted musafir.com on april 11, 2019 for schengen visa. I told the executive named akhil shetty (Visa officer) that i wish to visit multiple countries and would need their advice on preparing the itinerary. The intelligent person only took the payment and after that i had to follow with him and the team to help me with required documents.
Within minutes of sending the link, i made payment to start visa document process however i did not receive any help from musafir.com team. I had to prepare the itinerary, make hotels reservations and internal travel all on my own. I had to write multiple emails to them to get the medical insurance also.
Since they did not send me the complete documents in time, i missed my first appointment at vfs office. Next day also, they did not send me insurance documents till last minute and the one sent by maitree patil (Another visa officer) had incorrect details.
3 days before my scheduled departure, i received letter from german consulate that my visa has been refused due to incomplete documents. The letter mentioned that my ‘reason for visit’ and ‘return proof’ were not correct. The cover letter mentioning the reason for visit and return tickets were the only two documents that were prepared by musafir.com team for which my visa was refused.
Now the manager - yogesh mane has denied taking any accountability of the event and said that they already knew this would be rejected. At any point during my innumerable calls to them any of them told me that my visa could be rejected. Now they are not helping to resubmit the documents, nor they are refunding the amount i paid for insurance or the services they never provided.
I would still want to get my visa instead of refund as i have put a lot of money in bookings.