Muthoot — Cheated

Address:

Lucknow, Uttar Pradesh, 226001

Hi
Plz find the attached image
This is ahkam khan and my wife afsha khan. We both have taken loan from your muthoot. From lucknow city and bangla bajar branch . Code 2125
Ahkam khan
2125-mls-3338
48615/-
Afsha khan
2125-msl-3337
92000/-
We both taken almost rs.135000 /-, 14 month back. And pay almost 50000 /- intrest, and 21 apr 2016, we pay full amount to release my assets.
But after get the assets .Bengal was damage. All 4 bengal totally damage. Shape chang and almost the beauty, and design lost.
Now that is only gold which can we keep at home only. Not for use now
And one necklace which is some point has been loss and drop . I am sharing both the image.
Your branch manager is not supported. So many request than they have arrange me a person to go with us at nearly local jeweler shop and repair it.
Now i tell you that local jeweler has repair but that is not good conditions. At the time your staff trying to i collect the gold and moved from the office . Not helping us. Just forcing to collect the assets and go back home.

Now from last 6 days my life has like hel. My wife is not happy with your service . In my home every day start fighting.
She was not ready to keep the gold in your compny. After so many request she was ready.
Now no one happy with your service.
I was visited yesterday to my jeweler shop for repair as a same like before. So he is charging 12500 rs for old conditions. He will redesign the same.
Should i provide bill to claim the same or you will help any other help.
I really disponted now. How you can do this. If you are not able to maintain of our assets. Why not closed all the office. Do you know that. Every person who is using your service was bad conditions .And than he come at your office. Every person trust you. And your employees not helping to keep it as safe.
Very same on you. And your company. You are not having emotional feeling. This gold was not gold that is memories of my marrage. And you lost it. I never ask you for discount. I paid full amount so that is my right to get all my assets as like before.
I need answer right now. Other wise i will go legally.
Ahkam khan
[protected]

I will arrange photo as need