My BSNL Mobile App — Awaiting Bank Confirmation

Iam K.Jaya Sai Krishna form AP. i have paid my land line bill bearing number[protected] with a bill of RS 157.00 on 07/09/2014 with the help of Internet Baking (SBI) with Transaction ID TX[protected] and bill no[protected]. money was deducted form my account. but after redirecting MY BSNL showed the bill payment UNSCUCESSFUL .. and for 2 days it is displayed as "AWAITING BANK CONFORMATION" but not its not at all showing any thing in transaction windows.. And money was not paid back to my account .. and bill was still unpaid. this is the way BSNL cheated me.. Please help me (not only for me. this problem was faced by so many people i read in some private forms) Thanks in Advance