Naaptol Online Shopping — Faulty product & no after sales service as committed on TV

Address:	110092
Website:	www.naaptol.com

Dear Sir/ Madam
I had purchased American Indigo pack of 3 jeans from website against order no 20884426 in the first week of March 16, the jeans came on time but while trying I realized that one set of jeans was very tight below the knee and looked like ladies churidàar pyjama there fore I called up customer care department and shared my views, I was advised to pack all the 3 jeans and put a small note with concern and call their courier company Aramex to collect it and after I week I will get a set of new jeans.

Next day on 14th or 15th I myself got a call from company that a letter has been couriered to me I should fill it and than call Aramex who will come and pick up this pack and after 1 week I will get a new pack of 3 jeans.

On 21st March when I called them and informed them that parcel is ready against which I was given reference no C 2120BE and was assured pickup in a day or two, but since no one turned up for 3 days I again called Naaptol/ Aramex on 24th and requested for pick up, the telephone executive apologized but assured pick up by evening or latest by 25th but again no one came.

I called up Naaptol on 28th and expressed my dissatisfaction over the way return policy is being handled by them, they also showed concern but still advised me to once again call Aramex, which I did again, I was again assured pick up by evening, but I insisted an assurance that some one will really come as I have to make arrangements so that someone is at home but to my surprise I have been asked to call Aramex at 3 pm to track the schedule of courier and his plan.

Today is 30th and still no one has come so I called up again, Aramex has again said sorry and assured pick up and Naaptol executive has again advised me to make my own arrangement to contact Aramex.

I have therefore decided to donate this defective Jeans to our colony guard rather than returning all the 3 jeans because this was taken under Cash on delivery agreement, now with this experience I am 100% sure when pick up for replacement is such a fearful experience what I can expect when all the 3 jeans are with them and 100% payment is also with them.

My concern is just to inform my fellow customers about Naaptol and its sister concern Aramex which I doubt even exist, beside this I will also be requesting TATA Sky to black list this advertising portal from their network and in due course of time I will be approaching consumer forum " www.gama.gov.in" as I have been told that now