Naaptol Online Shopping — Payback points not being returned for incomplete order, no reverse pick up for faulty item

I placed order #8698032 on 24th March to redeem my payback points but order could not complete due to network issue while paying for the remaining amount by credit card. My payback points were already redeemed. Its been 17 days and those points are still not back in my account. They had earlier replied saying, points will be back in 3-4 days, later said it might take 10 days. Neither payback nor Naaptol are replying or calling back to follow up on this. I had also informed saying points are expiring on 31st March so it would be good if they can revert back those so that I can redeem them again but no action is being taken. For order # 8697562, I reported about poor fabric quality and no brand mention on the apparel, but they dont have any reverse pick up. There have been no call backs to resolve queries about me shipping hte product to them.