Neptune Group — No refund on Pre-EMI deduction

I had booked flat in Akansh D 401 ramrajya.
I have been trying to connect to your customer care team number to get the status on my pre- EMI deduction refund but there is no response, since Oct'20 i haven't got a single panny from you guys, bank charging the amount of rs 4472 to me every month, every time your team says that will get the refund soon where the hell is my amount, if you want fulfill your commitment than you guys make your customers fool. I need my all deducted amount to be get refunded ASAP otherwise I going to raise complaint in consumer court on your company