Nestaway Technologies — I am complaining about unethical behavior from Nestaway and security deposit not settled

Address:

Banglore

I am sandhya Rani and I have moved out/vacated nest away house located in BTM layout (House ID: N71372) on12/01/2021, as I met with an accident on 08 Jan 2021 in the waterlogged bathroom resulting in ankle fracture, for which I have incurred an amount of about rupees 1.6lakhs. My dashboard in the Nestaway application was disabled to apply the move-out option, the same was mentioned in ticket ID: CC_08489568 while requesting to settle the security deposit. The ticket is not addressed till date.
I have handed over keys immediately to my property manager Mr.Gopi Krishnan on 12 Jan2021 and informed him about the disabled "move out" option. I have raised multiple tickets to nest away, they did not address any issue till date and not responding to my calls and emails. I have all the screenshot proofs of the ticket and they are harassing me to pay the rent by sending recording calls. I sincerely request some on to look into this issue