[Resolved]  Nestaway Technologies — invalid and exorbitant water charges billed to tenants

Address:

560043

I am residing in a building managed by nestaway in babusapalya, banglore and has around 15 flats (Mentioned as a tenant hereafter). I moved into this property on 1st july 2018 and staying here to date. (Houseid: n27598)

As per my contract, the rent was inclusive of all maintenance charges. Owing to which nestaway did not charge any of the tenants apart from rent and room electricity bill till the month of april 2019. However, from the month of april 2019, boar well of the building started drying up and nestaway started getting occasional water tankers. Tenants were not taken into confidence about this (About tanker vendor and charges), many did not even know that there is water scarcity and tankers are been brought to the premises.

As the summer progressed water tankers frequency increased, but tenants were never charged till july. However, on july 15 nestaway added inr 3848 on all the tenant's dashboard, just mentioning water charges without proper description, bills or breakup details between tenants. Following that, inr 7897 per tenant was added on 19th aug with minimal desc as nestaway/ka/*random no*. Then, another inr 1289 and inr 2266 were added to each tenants dashboard on 23rd aug and 27th aug respectively with minimal discussion as "other services/water tanker charges". Making total water charges due to 15, 300 inr for all tenants in the apartment. By end of aug, total of 97 wanter tankers were brought in, considering no of flats in the building, reverse computation showed that each tanker cost should be around 2400 inr, 3 times more than market rates.

When approached to nestaway customer care they did not have proper justification. I raised a couple of tickets sc_01625487 and sc_01686113 one after the other, to get clarification on the charges. Both tickets were open for almost a month plus. But only got a snapshot of an excel sheet which did not give any clarity on break up nor any supporting bills. (Excel screenshot attached)

When tenants approached area manager abdul, he maintained that these charges are wrong, we do not have to worry about it. He would get it fixed and asked us to share the service ticket number with him. Which most o[censored]s did, but nestaway kept on closing those tickets for all tenants, without proper justification and charges were not removed from the dashboard. Cc always maintained that charges need to bear by us, even after area manager had confirmed with cc on a conference call with me that the charges are invalid. It shows the level of lack of coordination between na departments.

However, the area manager promised that we need not to worry, he would take care of those charges and he did when few of the tenants left the building during the period of aug-sept, for most of them the charges were actually waived off. So owing to poor response from cc and area managers promise, no one paid the bills under the assumption that those charges are wrong and we do not have to pay the same.

Water tankers continue to come in even today. However, finally, after a lot of persuation, the new area manager finally shared the bills with me as part of sc_02044534 and i was surprised to see that water tanker of 7000 ltr. Capacity was billed between[protected] throughout, whereas the general market price should not be more than 700 rs. To top that lot of these bills did not seem to be genuine as (Photos attached)

1. Lot of these bills were from a hardware shop or from a security agency.
2. When i tried calling the phone number of the hardware shop, it was not in service.
3. The dates of tanker delivery on these bills did not match with the log maintained by building security.

I am tired of following up with nestaway customer care and area manager, both of them point to us to each other and i have not received any resolution yet.

Hope nestaway removes these inappropriate charges from my dashboard and investigates about the fake bills and the scam that is been going on within your organization.