I am the co-owner of a property which is registered in your document in the name of Dhritiman Bhattacharjee ( house id 246986).
I am writing this letter as we sre facing some payment issues which was not clearly clarified by your staffs.
In the Nestaway app we have seen that our tennant has moved in on 19th March, 2022. But after a direct conversation with the tennant and also the apartment residents we came to know that they have moved in on 7th March, 2022. So, we called one of your staff who told that since the tennant made the deposit on 19th March, and due to some technical issues the date is showing like this. He also assured that this will updated very soon. But after 10 days when I called him he told that he will not be able to clarify this.
Now, on 5th April when we got the payment we saw that the payment has been calculated from 19th March.
Now my 1st question is if the tennat is stayning from 7th march then why tge amount has been calculated from 19th March?
2nd question is if the tennancy start from 19th march as mentioned in the app because the deposif has been collected on that day, then why the tennat moved in the property on 7th march and why the key has been handover before collecting the deposit?
For clarification of the above questions J contacted one of your staff Archana, but she is not clarifying it. Why this kind of lying is going on? Was this information helpful? | 
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