Netplus Broadband — customer id is 2210206.

My connection is off for the last 3 days, email i got from them says "account is terminated bcoz of payment pending"but when i checked the status of my account online, it shows payment has been done in advance. Nothing is due. Called at customer care atleast 100 times, everytime the helpdesk says, dont worry, it will be activated in half n hour. Its been 3 days no action taken. Such a pathetic and poor service. Now who will update their system of accounts.
Screen shot of online payment is attached