Nextra Teleservices — Refund for a new connection

Address:

Plot No 4B, District Center, Mayur Vihar Phase 1 Extension, Delhi 110091, India.

This happened in the last week of july 2020 when i was facing a lot of issues with my existing wi-fi provider. I decided to switch to nextra after a recommendation from a friend.

I contacted the call centre asking for a new connection, the process was really quick and appreciable. Their engineer called me the very next day for confirming the installation date. Then i remembered that i already paid upfront for 3 months for my existing connection. I told the installation person, mr. Waseem to wait for a bit until i complete my existing connection's validity.
He insisted that i should pay a 1-month charge so that i can avoid wait next time and skip to the installation part directly. He clearly mentioned that i can refund this amount anytime i want to, it'll be refunded in 30 days.
Believing him, i paid a month's charge. After receiving the money
He did not even give me a receipt till the next 3 days.
Since i saw the delay, i opted for a refund as soon as he handed me over the payment reciept. It was on 1st of august, 2020 and i'm writing this on 1st september, 2020. Till today they have just made excuses and mentioned about refund taking time and so on. I was told that the refund only take about 21 days max. To reflect in my account by mr. Waseem ([protected]).

I would kindly request nextra to refund the amount asap instead of cheating people by taking their money and just simply telling them to wait forever. You should refund the amount at the same speed at which you collect the amount from the customers.