Nilkamal — Complaint about irresponsiveness of nilkamal authorised dealer for lounger sofa set defect

BhupeshS

from BHOPAL, Madhya Pradesh

Mar 29, 2022

Address:

M131 SECTOR 3D, SAKET NAGAR BHOPAL, HABIBGANJ

Dear Sirs,

I Purchased Nilkamal lounger sofa in Bhopal from your dealer Woodwing furnitures, Kolar Road Bhopal on 31.10.2021.

After 4 months o[censored]se, I found a major internal defect. On contacting NILKAMAL Customer care, they asked me to contact the dealer as will be attended by them only. They can not help in this regard. While contacting WOODWING FURNITURE, Bhopal they asked me to lodge a Complaint on Whatsapp number[protected] with photographs. Accordingly, a complaint was lodged to the dealer. Photographs and invoice copy are enclosed once again for your reference.

Regret to mention, now it's more than a week there is no response from either from Woodwing or Nilkamal despite several reminders.

Requesting you to arrange to attend to support me and oblige.

Your confirmation shall be highly appreciated.

Your support will be highly appreciated.

Regards

Bhupesh Samantray
[protected]
bhupesh.[protected]@gmail.com

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Nilkamal customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2022

Nilkamal Customer Care's response We apologize for the inconvenience caused.

We have informed our team of the issue faced by you. Kindly allow us time to get back to you with the best resolution.

Let us know incase of any other issues.

Apr 16, 2022

Updated by BhupeshS Dear Sirs,
Nilkamal representative picked up the lounger sofa from residence with an assurance to make it perfect but the same was returned back after a day in horrible condition.

Looking on to this restored lounger, it’s absolutely un-professional and very bad workmanship, de-shaped and deformed. I am extremely disappointed and ruined my expectations from a reputed company like Nilkamal.
As expressed, Sofa lounger in this is absolutely un-acceptable and I want to have complete replacement.
Kindly support me in this regard.
Photographs and vdo attached for your reference.

Previously also got a call from responsible manager and assured me that he will provide complete replacement. But on contrary sofa got restored in bad condition and returned back.

Requesting for amicable resolution and return / exchange of said lounger Sofa.
Kindly support

Regards,
Bhupesh Samantray
+91-[protected]
M-131, Sector 3D, Saket Nagar
Bhopal MP - 462024

May 02, 2022

Updated by BhupeshS Dear Sirs,
Regret no update received from seller for the replacement or refund.
Request your support in resolving this issue,

Regards
Bhupesh Samantray