[Resolved]  Nilkamal — nilkamal computer table / neither product nor refund of money received

Address:

Mumbai

I have placed an order [order number tt5087-dj-04//#6285] to buy a study table online from ‘nilkamal’ official website “https://www.nilkamalfurniture.com/” on 7th june 2020 and at the time of placing the order, it was showing that i will receive my order latest by 24th june 2020. But till today i have not received it.

After several follow up, they arranged delivery on 22nd july, but they sent a defective / damaged product which i refused to accept and didn’t take the delivery. And same day i sent email to them again and informed about it with all photographs. Then they said, they will arrange the refund of my paid amount 5963/- inr. But after several follow-up till today they have not refunded a single penny. They even took all my account details as well stating that will arrange refund but no refund so far despite several follow-ups and reminders.

On top of it, in their website they have updated that the order is already fulfilled, how could they mention incorrect information, and when i asked them about it, they said, as they have dispatched the order from their end, hence for them its fulfilled. Now they are not responding to my emails.

Company’s contact information –

Contact[protected]
Email - furniture. [protected]@nilkamal.com
Website - https://www.nilkamalfurniture.com/