Nilkamal — complaint on product and service

Address:

Cozycom- Furniture Division A1/03. S S B Sarani, Sector 2A, Bidhannagar, Durgapur-713212 West Bengal., Bardhaman, West Bengal, 713212

I have purchased the following material on dated 21.01.20 from the showroom as follows

Cozycom - furniture division
A1/03. S s b sarani, sector 2a, bidhannagar, durgapur-713212 west bengal.

1. Dinning set of rs 13800 only
2. Folding 4 fold bed of rs 5805.00 only
3. Fb2 plastic storage cabinet of rs 9700 only.
4. Fb1 plastic storage cabinet. Of rs 9350.00 only.
After receiving the material on the same date it was found that there was scratches on the glass of the fb2 plastic storage cabinet.
Also the fixing of the rack is not upto the mark. There was problem at the fixing also.
It was informed m/. S cozycom on the very next day. It was intimated that i have to wait for 7 - 10 days as they are taking necessary action for importing the door separately from mumbai.
Also it was informed that they are sending the fitter to sort out the issue of fixing of rack and outside gap,.
Today is 13.02.20. Till date neither the fitter has come to look after the issue nor they are taking necessary action for the rectification of the glass.
I am unable to utilize the product since 21.01.20.
I am very much frustrated on your way of business and after sales services. I am realizing that they are cheating me and misguiding me repeatedly.
I would like to intimate you that i am taking necessary action to raise the complain against m/s nilkamal and m/s cozycom to consumer forum within by tomorrow.
Again i am informing you that i am very much frustrated on your product and service. It was really unexpected from a reputed brand like you.