[Resolved] Nilkamal — Damaged carpet

RamyaKasiraman

from Vadodara, Gujarat

Address:

Surat, Gujarat

We bought a carpet in July 2014 worth of Rs.6, 500. We noticed the thread is started coming out within a day. And we didnt took it as an issue. And recently it is started coming out as a bunch. We complained to the branch in oct 2014. They rejected our complaints as it crossed the 14 days exchange limit policy. Now we cant use the carpet as it is not in the using condition. It is surprising for me that the reputed company didnt took any responsibility for their product issue. The store manager is also not co-operative. we are highly dissatisfied with @home. Give me a solution. Now I keep the bills and photographs of the carpet.

+1 photos

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Aug 14, 2020

Complaint marked as Resolved

Nilkamal customer support has been notified about the posted complaint.

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Comments

RamyaKasiraman

from Vadodara, Gujarat

The problem is solved after a long journey. Finally they took back the carpet again. They have given the debit note for the same value.
Anyway thank you Ms.Shilpa, customer care service for the valuable support.

sandeepteotia.7

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