Nilkamal — Damaged product sent

Address:

Mysuru (mall of mysore)

Hi,
We have purchased recliner in mysuru @home but they have sent damaged product, we returned it but again they have sent damaged and worst recliner(it's been eaten by rats and internal frame is shaking ), we have purchased in April 28th, its been 5 months still they have not resolved our problem and they don't even pick the call and respond properly and they have not yet confirmed when they will replace it, I have mailed the complient today at [protected]@at-home.com and I have attached the photos of product in mail, please go through it, Look it the photo its been eaten and even therads are gone, please resolve it ASAP because we book it on April even till date its not solved and we didn't get any update from nilkamal, I couldn't add the photos here because It shows file is above 32 mb but it's only 2mb but I have attached in mail go through it
Ph: [protected]
Email: [protected]@gmail.com