[Resolved]  Nilkamal — felecia sofa cum bed in dark grey colour

Address:

2nd Floor, 69, 13th B Main, HAL 2nd Stage, Doopanahalli, Indiranagar, Bangalore, Karnataka, 560008

I have ordered felecia sofa cum bed in dark grey colour by nilkamal from pepperfry.com on 18th september 2019. Invoice no. - [protected]. Warranty given by nilkamal is of 1 year from date of invoice.
On 23rd feb 2020, suddenly some crack noise have come and middle portion of the sofa is going down on sitting. After checking from below, it looks like some string is broken. I have sent mail to "furniture. [protected]@nilkamal.com" about the issue. After that i am daily following up with nilkamal to sent to a person to rectify or replace the sofa but absolutely no response from there side.
I have sent so many mails, reminders and even called them but no response from nilkamal. I have paid rs 9, 443 and its all waste since i cannot use the sofa anymore.