Nilkamal — Quality is not good, facing issue with spring mattress

Address:

Badangpet

We have purchased Nilkamal spring mattress from Badangpet Srilakshmi store. From day 1 we are facing issues with springs, having severe back issues due to the springs. Nikamal representative Srikanth has come twice and checked the mattress. Even he said he could see the springs are hard and the issue we are facing internally alot. He said until the mattress is in damaged state or sagging state, your team will not replace the mattress.

As we are facing alot of issues with spring and we also asked to exchange it to foam and if there is any remaining additional charge on it, we will pay for it. But your team is not at all supporting as we are facing issue with your product and it is not in a damaged condition and is in warranty. Very very worst experience with your team and very worst customer service and product. Your customer is facing lot of issues with your product and you people are not at all bothering on it.

We need exchange of mattress from spring to foam. Please take immediate action on it.