Nilkamal — Such poor support of their customer executives was never expected

I have booked 4 chairs from the website and paid upfront the whole amount the delivery date was told 24th may but due to corona i excused and waited for another week and then later i called their customer care on 27th may 2020. They told the chairs shall be delivered as soon as possible and we will send you tracking details in a day or two but till now no tracking details and now on calling their customer care they don't even respond and connect to the executive and tell they will call later but none received yet. I have written mail to their customer support executive but no reply as of now. The worst experience relating to online shopping i may have ever experienced first taking the payment upfront and then not even delivering the product. Such poor support of their customer executives was never expected of the company of good reputation in my eyes. This company has laid down the goodwill it carries in the market. Order no 5370 and i want that they should get the product delivered as soon as possible.