[Resolved]  Nissan — Defects in our Car Nissan Sunny XV

Address:

Jaipur, Rajasthan

Saw the program on CNBC the show is very good and I would wish the channel is doing a very good job. I have an issue with Defects in our Car Nissan Sunny XV, No.RJ14 CT 0270 Chassis No. MDHBDAN17C3009352 which I purchased on 30 July 2012. Whenever I complained to Nissan local and National customer care in this context & Nissan have made excuse in this regard, as a result still I have not satisfied from Nissan service because continually facing the lot of problems. Our first complaint dated 16.10.2013 to Nissan but we have received raised a Complaint and 1st time the complain id is: RJROYLJAI[protected]. 17 Oct 2013 And 2nd time the complain id is: RJROYLJAI[protected] on 17 Dec. 13 but as a result still I have not receive the any response by Nissan. We had written that mail after facing back to back disappointments from Nissan service center ‘Nissan ‘ on getting my issues with the car unresolved even after paying a huge amount on service. Whom so ever is reading this mail should think of from a customer point of view, where a car reached from hard earned money for comfort and convenience but “Nissan Sunny “ turned out to be a piece of bluff on wheels . Complaint:-1 1. Newly bought car starts giving humming sound on front wheels as if there is something broken on axle. 2. Response from service center we have resolved the issue and it won’t come in future result. 3. After few days same issue arise. 4. Break system is very poor & risky as I have intimated earlier and regularly facing problem on highway Complaint:-2 1. With the previous issue unresolved, few month later an alien issue on accelerating the car as wheels moves into zig zig motion on its own & break out of control. 2. Response from service center, sir we will keep your car for a day and resolve it. Result They kept the car for 15 days saying spare parts are not available and the issue with acceleration is untraceable but some how we managed to resolve it by replying same this on steely wheel. Complaint:-3 This time I tried from another service center as I thought might be “Royal Nissan” is not capable enough to support, so I discussed with a service center in Lucknow and I was shocked to see their response. Response was: “Sir, we understand your issues and they are completely appropriate, in the past we already had written to company but never received any response from company and so we can’t help it. This all has happened in past five months and I am still trying to find a way out of it and as convenience of which I wrote the trailing mail. Which was responded by company saying we will resolve your issue in next 72 hours. Half of the months have already passed and no support has been received from Nissan, this is a perfect case study of customer dissatisfaction. Now being a educated customer, we can not avoid and will keep trying to get justice from any ways possible.