[Resolved]  Nokia India — Complaint against Nokia

Address:

Jaipur, Rajasthan

My name is surendra verma & my mobile no is - [protected] My nokia lumia 920 phone was accidently dropped by me on road & its screen was damaged so i replaced the screen from nokia care center, i paid 12500/- for that, i was satisfied with the screen so i took the phone to my home, later i realized that my phone is working only on 2G network and not on 3G network, i visited several times to nokia care to resolve this issue but every time they sent me back stating that its your network connection or sim problem & your phone is fine, we cant do anything about this ... i called airtel my service provider and they said that 3G network is ok, so i thought may be my sim is corrupted so i bought a new sim but the problem remains the same, i found that my sim is working fine on 3G network when i tried it on a different phone so i visited nokia care center again and showed them that my sim is working on 3G in different phone, seeing that they took my phone to repair, after 20 days of waiting they handed my phone to me & said that phone cannot be repaired here and if you want to repair it from our head office then it will cost you 7, 999/- & it will be repaired with 100% guarantee, i said ok i will pay 7, 999/-, i submitted my phone on 18 oct 2014 and after kept me waiting for two and half months they are saying that my phone cannot be repaired ...my question is why you kept my phone for two and half months when you cannot repaired it ?? why my phone cannot be repaired if i am ready to pay the repairing charges ?? why was false commitment was given to me that this time it will be 100% repaired, i have not received the phone as i want it to be repaired at any cost, i already spent 50, 500/- ( Handset -38000 + screen - 12500) on my nokia phone and i want it to be fully repaired, if you cannot repair it then issue me a fresh nokia phone Details are :- Compliant no - 1-[protected], Job Sheet No[protected]/141008/022, Dated -18/10/14, IME No -[protected], Service center - Unnati customer care Subhash nagar shopping centre, shastri nagar, jaipur, Ph[protected],